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Terms and Conditions

Introduction: Premium Tours ltd are a registered company within England and Wales – 4456335. The product that is found on this site has either been developed by Premium Tours ltd, Tempo Holidays Pty Ltd; or in association with CCAfrica. Specific terms and conditions to the region or holiday that you are buying will be mailed to you at the time of the booking.

Pricing: Please note the pricing is an estimate and an exact price will be quoted to you by one of our agents at the time of the booking. Following the booking, if exchange rate fluctuations occur of more than 2.5%, or any other increases in the price of services provided which are beyond our control, we reserve the right to adjust package prices accordingly, up to and including the day of departure of your itinerary, even though the balance of payment may have been made. Acceptance of this arrangement is a condition of booking.  

Costs not included in the prices shown: Airfares unless otherwise stated, visa & passport costs, travel insurance, vaccination and medical expenses, excess baggage, airport departure taxes, laundry, postage, phone calls, fax/email charges, beverages, items of a personal nature, tips and meals not mentioned on itinerary. 

Travel insurance is not included in any of the prices quoted in this brochure. You are strongly advised to arrange this cover to protect you for the duration of your holiday. We suggest that you take out the policy at time of booking and that the policy should include, but not be limited to the following features: Loss of deposit and/or final payment; injury, death, theft, loss of luggage and personal items, curtailment of tours en-route, medical expenses, cancellation of advance purchase airfares, additional expenses to cover hotel accommodation and repatriation costs should your holiday need to be extended or curtailed due to illness while overseas. 
For the purposes of the packages and holidays on this website neither Premium Tours ltd or Tempo Holidays Pty Ltd are themselves a carrier or hotelier, nor do we own aircraft, hotels or coaches. The services that are supplied consist of arranging and coordinating accommodation, tours and transfers, making bookings and issuing vouchers to be redeemed by suppliers. We exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services that are used in these tours. It is important to note, therefore, that all bookings with Premium Tours ltd and Tempo Holidays are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers including but not limited to shipping, rail, car hire and restaurant operators, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.
We always do our best to ensure that your holiday arrangements are satisfactory, and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However we do not accept any liability of whatever nature for the acts, omissions or default whether negligent or otherwise, of those airlines, coach operators, shipping and cruise companies, hoteliers or other persons providing services in connection with your tour arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which we have no direct and exclusive control.
Neither Premium Tours limited or Tempo Holidays Pty Ltd accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of Premium Tours limited or Tempo Holidays Pty Ltd including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).

You should familiarise yourself with any health or visa requirements that may be applicable in the areas that you intend visiting, and you shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited. You shall carry a valid passport at all times. Passport, visa and vaccination requirements are not our responsibility and we are not liable for any loss or expense due to your failure to comply with the above. It remains your responsibility to ensure that these documents are in order and to meet any additional costs incurred (whether by the client or by Premium Tours limited or Tempo Holidays Pty Ltd on the client's behalf) as a result of failure to comply with such requirements. You accept that you may be travelling through areas of political or climatic instability, high altitude and remote areas without proper medical services, and accept the associated risks. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with Premium Tours limited or Tempo Holidays Pty Ltd.

It is your responsibility to advise us of any special requirements you may have.

No representation made by your Travel Agent to you concerning the quality, location, or any other matter in relation to the services and facilities provided by Premium Tours limited or Tempo Holidays Pty Ltd shall bind Premium Tours limited or Tempo Holidays Pty Ltd unless your Travel Agent has been expressly or impliedly authorised by us to make such a representation.

To make a payment to us with a credit card, the following conditions must be met:

*The credit card holder must be one of the passengers travelling in this booking.
*The travel agent must ensure that the cardholder has signed an authority for this transaction or hold the cardholders signature on file.
*The travel agent making payment must have sighted the Credit Card.
*Where there is a credit card chargeback arising from a dispute and the agent is unable to prove that these conditions have been met, the travel agent will be liable for such disputed amount.
*Where payment is made for this booking by credit card, a fee will be charged on the value of the amount being charged to your credit card & will be added to the amount being paid. Current fees applicable are as follows: MasterCard & Visa Card 1.5%; Diners Club 2%; American Express 3%.

By continuing with your booking or transaction you acknowledge that these conditions are read and accepted.
*Confirmation of requested items will usually be within 36 hours.
* Payment of a deposit (for bookings where date of the first service booked is more than 45 days after making the booking) is due immediately.
*The balance is due 45 days prior to the first service booked.
* Where travel commences within 45 days of making the booking, full payment is required at the time of booking.
A late booking fee of £15 may be incurred if booking within 7 days of the date of departure.